It remains to be seen whether Bethesda and Arkane Studios will be able to learn from the rocky launch of Redfall and impress fans with Starfield later this year. Xbox and Bethesda need to prove that fans can still trust them if they want to regain their support in the future. Not only is it crucial for Bethesda to redeem their current situation, but with Starfield being so highly anticipated, fans are implicating another opportunity to earn their continued trust and support from the Xbox community. Read Also: New 'League of Legends' Lee Sin Bug Fix Ruins Insec Combo! Gamers Disappointed Improving the Bethesda and Xbox Relationship with Starfield: Regaining Fan SupportĪ reply to the tweet said, "Go easy, that dev is probably on hour 82 of their shift." The pettiness and negligence of Bethesda's customer support and their lack of dedicating the issues to the actual game further highlight Fallout 76's shortcomings.įans are now worrying about Starfield's release, which is set for September this year, as the confusion and frustration caused by the customer service team could easily lead to the game not being taken seriously by players. The conversation can be found uploaded by on Twitter. Even more painful was that opening the Fallout 76 support ticket link redirected the user to an official page for Redfall. What didn't help were the instructions to open a support ticket for Fallout 76 and not Redfall. In response, a Bethesda customer support representative offered assistance with a help article that should help fix the issues. In the Steam user review, Avarize mentions the terrible crashes and performance on PC when Redfall is being played. The ineptness of Bethesda's customer support demonstrated in the Steam user review replies has not only served to amuse angry customers but also brought Bethesda's lack of confidence in Redfall's success to light. Incensed players would review bomb Redfall, and Microsoft's Phil Spencer took it upon himself to publicly express his vexation. The Ineptness of Bethesda's Customer Support Illustrates Lack of Faith in Redfall To unlock the frame rate of Fallout 76, all you need to do is set the PresentInterval line 0 within the Fallout76Pref. Before its launch, the lack of performance mode on Xbox Series X|S caused anxiety for fans of the RPG title, which justified the poor state in which Redfall was ultimately released. Fallout 76 will also work out of the box, but again we can unlock the frame rate and use a custom INI file to improve loading times and performance. Bethesda has been met with a flurry of negative reception from players and critics concerning their latest game release, Redfall.
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